Returns & Exchanges

At Wilsons Pet Food, we want your stylish companion to love their look, which is why we offer a 30-day window for returns and exchanges on all unworn pet apparel and accessories. Please ensure items are returned in their original packaging with all tags attached to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack the items in their original condition and include the packing slip provided in your confirmation email.

3

Ship It Back

Affix the prepaid shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our warehouse team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing